RightNow System Zero 2.0.0 Decision Model Results

RightNow System Zero 2.0.0

Explore RightNow System Zero 2.0.0: exact decision configuration, published specifications, source-linked benchmarks and API tariffs when available.

Published specifications

Provider: RightNow AI
Version: system-zero-2.0.0 (hosted; alias system-zero)
System type: Hosted decision model
Access: Hosted
License: Proprietary
Inputs: text, image, audio, video
Decision types: Choice, Yes / no, Score
Published size: Not published
Active parameters: Not published
Context / input limit: 38,000 state tokens (standard); 64k, 128k and 1M bands held
Announced: 2026-10-30

Model card · Announcement · Website

Model notes

The alias system-zero always points at the latest version; the docs name system-zero-2.0.0 as the reviewed production release, and calibrated is false in this release. The launch post's results name RightNow or the alias, not the pin. The docs date the text-only API launch 15 October 2026; the launch post announcing the wider input set is 30 October 2026. Inputs: text, JSON state including robot state, codebases, PNG or JPEG images (up to 4), one 16 kHz WAV voice file (2.5 MiB decoded limit shared by attachments, 300 s outer bound), PDF up to 500 pages, and one silent H.264 MP4 video in preview (up to 10 s, without other files). Up to 1,024 questions and 16 attachments per call. Text questions take 2 to 10 options or 2 to 4 levels; media questions 2 to 26 options or 2 to 10 levels. Standard context is served at 38,000 state tokens and 40,960 rendered tokens. The 64k and 128k bands are held, and the 1M context window is held and opt-in (schema ceiling 1,048,576 tokens, up to 32 questions), so neither counts as served context. The launch post describes decisions that update as each part of the input arrives. Speed record MODEL-SPEED-ROW-1027 gives ranges for text (30 to 33 ms, p95 32 to 34) and session (34 to 36 ms); ranges stay here rather than as scores. AA cost and the workflow tables are marked Pending in the sources, so no values exist. No size or weights published; no replacement relation.

Checkpoint revision: Hosted revision not published

← All decision models · Compare this decision system →

Published API tariff

$0.19 per 1M input tokens

RightNow API · checked 2026-10-27

Price card G (sz-card-2026-10-27-g), read 1 November 2026. Tokens are not the whole charge: USD 0.00013 per answered question, USD 0.000055 per answered call, USD 0.011 per image, USD 0.00036666667 per started audio second (minimum 50 s per file), USD 0.011 per PDF page (minimum USD 0.0055 per file) and USD 0.0018 per preview video second. Output and refused calls are not charged. Reference costs from the launch post: 356 uncached tokens with one answered question USD 0.00025; 38,000 tokens with one question USD 0.0074. The USD 5 starting credit is a promotion, not a tariff.

No output-token charge does not mean free requests. These are provider tariffs, separate from benchmark workload costs.

13 recorded observations. Published results retain their source and setup; no Examenos evaluation was run. Missing results are not zero. How to read these comparisons →

Official / vendor · RightNow AI (vendor measured)

RightNow System Zero 2.0.0 · Official / vendor · RightNow AI (vendor measured)
Evaluation	Result	Evidence
RightNow launch · AA Decision Index self-run	63.20	Setup & source RightNow AI ran the AA Decision Index evaluations itself on the public held-out half. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Public held-out half only. Vendor self-run, not an AA result. AA has not published a row for this system. The post states this is not an Artificial Analysis evaluation and that AA's published rows are a different evaluation. Never compare it with AA Decision Index v1.0. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Launch post read 2026-11-01 · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow launch · Amazon Polarity · Accuracy	97.33%	Setup & source Vendor run BENCH-FRONTIER-1026A on Amazon Polarity. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Run BENCH-FRONTIER-1026A. Vendor-measured; the post gives no sample count. Vendor-measured on 26 October 2026. Dataset revision, sample count and prompts are not stated, so this is not comparable with community Amazon Polarity rows. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Run BENCH-FRONTIER-1026A · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow launch · Amazon Polarity · Cost per case	$0.0006/task	Setup & source Vendor run BENCH-FRONTIER-1026A on Amazon Polarity. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Run BENCH-FRONTIER-1026A. Vendor-measured; the post gives no sample count. Vendor-measured on 26 October 2026. Dataset revision, sample count and prompts are not stated, so this is not comparable with community Amazon Polarity rows. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Run BENCH-FRONTIER-1026A · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow launch · Amazon Polarity · Time per case	0.3371 s	Setup & source Vendor run BENCH-FRONTIER-1026A on Amazon Polarity. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Run BENCH-FRONTIER-1026A. Vendor-measured; the post gives no sample count. Vendor-measured on 26 October 2026. Dataset revision, sample count and prompts are not stated, so this is not comparable with community Amazon Polarity rows. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Run BENCH-FRONTIER-1026A · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow speed record 1027 · Single token decision latency	7.2 ms	Setup & source Vendor median for single token input, record MODEL-SPEED-ROW-1027, 27 October 2026. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Record MODEL-SPEED-ROW-1027. Vendor median. Vendor timing on its own serving setup. Text and session medians are published as ranges and stay in the model notes. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Record MODEL-SPEED-ROW-1027 · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow speed record 1027 · Image decision latency	41.0 ms	Setup & source Vendor median for image input, record MODEL-SPEED-ROW-1027, 27 October 2026. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Record MODEL-SPEED-ROW-1027. Vendor median. Vendor timing on its own serving setup. Text and session medians are published as ranges and stay in the model notes. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Record MODEL-SPEED-ROW-1027 · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow speed record 1027 · Image including the input	178.0 ms	Setup & source Vendor median for image input, record MODEL-SPEED-ROW-1027, 27 October 2026. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Record MODEL-SPEED-ROW-1027. Vendor median. Vendor timing on its own serving setup. Text and session medians are published as ranges and stay in the model notes. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Record MODEL-SPEED-ROW-1027 · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow speed record 1027 · Audio decision latency	34.0 ms	Setup & source Vendor median for audio input, record MODEL-SPEED-ROW-1027, 27 October 2026. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Record MODEL-SPEED-ROW-1027. Vendor median. Vendor timing on its own serving setup. Text and session medians are published as ranges and stay in the model notes. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Record MODEL-SPEED-ROW-1027 · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow speed record 1027 · Audio including the input	96.0 ms	Setup & source Vendor median for audio input, record MODEL-SPEED-ROW-1027, 27 October 2026. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Record MODEL-SPEED-ROW-1027. Vendor median. Vendor timing on its own serving setup. Text and session medians are published as ranges and stay in the model notes. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Record MODEL-SPEED-ROW-1027 · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow speed record 1027 · Video (preview) decision latency	41.0 ms	Setup & source Vendor median for video (preview) input, record MODEL-SPEED-ROW-1027, 27 October 2026. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Record MODEL-SPEED-ROW-1027. Vendor median. Vendor timing on its own serving setup. Text and session medians are published as ranges and stay in the model notes. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Record MODEL-SPEED-ROW-1027 · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow speed record 1027 · Video (preview) including the input	168.0 ms	Setup & source Vendor median for video (preview) input, record MODEL-SPEED-ROW-1027, 27 October 2026. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Record MODEL-SPEED-ROW-1027. Vendor median. Vendor timing on its own serving setup. Text and session medians are published as ranges and stay in the model notes. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Record MODEL-SPEED-ROW-1027 · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow speed record 1027 · Document decision latency	46.0 ms	Setup & source Vendor median for document input, record MODEL-SPEED-ROW-1027, 27 October 2026. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Record MODEL-SPEED-ROW-1027. Vendor median. Vendor timing on its own serving setup. Text and session medians are published as ranges and stay in the model notes. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Record MODEL-SPEED-ROW-1027 · Published observations; result reuse terms not specified Result source · Benchmark source
RightNow speed record 1027 · Document including the input	506.0 ms	Setup & source Vendor median for document input, record MODEL-SPEED-ROW-1027, 27 October 2026. RightNow launch post, 30 October 2026. The post names RightNow or the alias system-zero, not the pin; the docs name system-zero-2.0.0 as the reviewed production release. Record MODEL-SPEED-ROW-1027. Vendor median. Vendor timing on its own serving setup. Text and session medians are published as ranges and stay in the model notes. Checked / reported: 2026-11-01 · Samples: Not published Snapshot: 2026-10-30 · Revision: Record MODEL-SPEED-ROW-1027 · Published observations; result reuse terms not specified Result source · Benchmark source